Privacy Policy for Auto101.net

This Privacy Policy describes how Auto101 LLC, operating Auto101.net (“Auto101,” “we,” “us,” or “our”), collects, uses, and discloses your Personal Information when you visit, use our services, make a purchase, submit a form, request support, or otherwise communicate with us through Auto101.net, the “Site.”

Contact

If you have any questions about this Privacy Policy, would like more information about our privacy practices, or wish to file a complaint, please contact us at:

Email: contact@auto101.net
Mailing Address: 1770 W Western Reserve Rd, Youngstown, OH 44514

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interactions with the Site, and information necessary to process purchases, provide customer support, and complete automotive module programming or related services.

“Personal Information” means information that can identify an individual directly or indirectly.

Device Information

Purpose of collection: To load the Site accurately, improve Site performance, understand customer activity, and help protect the Site from fraud or misuse.
Source of collection: Collected automatically when you visit the Site using cookies, log files, web beacons, tags, pixels, and similar technologies.
Disclosure for business purposes: Shared with service providers such as Shopify, Google Analytics, and other analytics or website service providers.
Personal Information collected: Web browser version, IP address, time zone, cookie data, viewed products or pages, search terms, referring websites, and information about how you interact with the Site.

Order Information

Purpose of collection: To fulfill your purchase, process payment, arrange shipping, provide invoices and order confirmations, verify vehicle/module compatibility, prevent fraud, and provide customer service.
Source of collection: Collected directly from you when you place an order or communicate with us.
Disclosure for business purposes: Shared with Shopify, payment processors, shipping providers, fraud prevention providers, and other vendors necessary to complete your order or service request.
Personal Information collected: Name, billing address, shipping address, payment information, email address, phone number, order details, vehicle information, VIN when provided, module information, and related service details.

Customer Support Information

Purpose of collection: To provide customer support, answer questions, confirm vehicle/module compatibility, process programming requests, handle returns, and resolve service issues.
Source of collection: Collected directly from you when you contact us by email, phone, SMS, website form, marketplace message, or other communication method.
Disclosure for business purposes: Shared with customer support providers and service providers only as needed to respond to your request or provide our services.
Personal Information collected: Name, email address, phone number, communication history, order number, vehicle details, VIN when provided, photos, module details, and any other information you choose to provide.

SMS Messaging Privacy

Auto101 may collect your phone number and SMS consent when you submit a form, place an order, request support, request programming services, or otherwise ask to receive text message updates.

We use SMS messaging to send transactional and customer-support related messages, including order updates, VIN requests, programming updates, appointment confirmations, shipping updates, service notifications, and support follow-ups.

Text messaging originator opt-in data and consent will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.

SMS consent is not shared with third parties for marketing purposes. Phone numbers collected for SMS messaging are used only to provide requested transactional, order-related, service-related, or customer-support communications.

Message frequency may vary. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us at contact@auto101.net.

SMS consent is not required as a condition of purchasing goods or services from Auto101.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us so we can request deletion.

Sharing Personal Information

We share Personal Information with service providers to help us provide our products and services, operate our website, process payments, fulfill orders, ship products, communicate with customers, provide support, and prevent fraud.

For example, we use Shopify to power our online store. You can review Shopify’s privacy practices through Shopify’s Privacy Policy.

We may also share Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, lawful requests, or other legal processes, or to protect our rights, property, safety, customers, or business.

We do not sell, rent, share, or disclose SMS opt-in data or SMS consent information to third parties or affiliates for marketing or promotional purposes.

Behavioral Advertising

We may use Personal Information to deliver targeted advertisements or marketing communications that may be of interest to you.

For example, we may use:

Google Analytics: To help us understand how customers use the Site.
Advertising services: To help us measure advertising performance and display relevant ads.

These services may use cookies or similar technologies to collect information about your interactions with the Site or advertisements.

SMS consent and phone numbers collected for SMS messaging are not used for unrelated marketing or promotional text messages unless you separately opt in to promotional SMS messages.

You can opt out of targeted advertising through the platforms that provide these services, such as Google, Facebook, Bing, or other advertising providers. You may also opt out through the Digital Advertising Alliance’s opt-out portal.

Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, fulfilling orders, shipping products, providing invoices and order confirmations, communicating with you, verifying vehicle/module compatibility, completing programming services, providing customer support, screening orders for potential risk or fraud, and improving our Site and services.

We may also use your Personal Information to keep you informed about our products, services, and promotions where permitted by law or where you have provided consent.

SMS messages are used for transactional, order-related, service-related, and customer-support communications unless you separately opt in to promotional SMS messages.

Lawful Basis for Processing

If you are a resident of the European Economic Area, we process your Personal Information under the following lawful bases:

Your consent;
The performance of a contract between you and Auto101;
Compliance with our legal obligations;
Our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

We retain Personal Information for as long as necessary to fulfill the purpose for which it was collected, including to process orders, provide services, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

You may request deletion of your Personal Information by contacting us at contact@auto101.net, subject to any legal, tax, accounting, fraud prevention, or business recordkeeping requirements.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or similarly significant effect using customer data.

Shopify and other service providers may use limited automated tools to help detect fraud or protect transactions.

Cookies

Cookies help improve your browsing experience on the Site. We use cookies and similar technologies to remember your preferences, maintain shopping cart functionality, analyze Site usage, and improve our services.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain Site features.

Cookies Used

We may use cookies including, but not limited to:

_ab: Used in connection with access to admin.
_secure_session_id: Used in connection with navigation through the storefront.
_shopify_m: Used for managing customer privacy settings.
_shopify_tm: Used for managing customer privacy settings.
cart: Used in connection with the shopping cart.
_y: Shopify analytics cookie.
_shopify_ga: Shopify and Google Analytics.

Most cookies expire between 30 minutes and 2 years from the date they are downloaded to your device. You can manage cookies through your browser settings.

Do Not Track

Please note that we do not alter our data collection and usage practices when we detect a “Do Not Track” signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, legal requirements, or regulatory requirements.

Complaints

If you are not satisfied with how we handle your data, please contact us at contact@auto101.net. If applicable, you may also have the right to file a complaint with your local data protection authority.

Last updated: April 30, 2026